Our History

About Company

Our History

Founded in 1999, Total Solutions Group is one of the largest global organizations specializing in Mystery Auditing, Market Research, Audits and Customer Service Measurement, for all industry segments. The Total Solutions Group operates out of 38 locations across India covering all the metros & major tier I cities. The group has presence in 15 countries and has more than 300+ employees. The group has a network of 100,000+ auditors & shoppers across the globe, which is what we term them as ‘Feet on Street’.

TSGs core expertise in customer excellence and performance enhancement programs along with competition mapping aids in accurate decision-making based on critical insights, risks, rewards, market realities, brand positioning amongst many other key factors & drivers. Along with this information TSGs subject matter experts provide key recommendations and strategies that can help in supporting organizational growth to launch new products or help in redesigning goals, recommending key expansion/acquisitions targets and most importantly the voice of the customer.

About Company

About the Founder

Kapel Malhotra is a proficient frontiersman & one of the pioneers of the Mystery Shopping Industry in Asia Pacific. He brings 20+ years of progressive leadership experience across Market Intelligence, Strategy & Planning, Auditing, Customer Satisfaction & Experience Index, Performance Enhancement Programs and Go-To- Market, specifically in the functional domains of Insights, Marketing, Sales, Pricing and Supply Chain.

Kapel Malhotra is the Founder & Managing Director of the Total Solutions Group. Being a Chartered Accountant, by qualification had the distinction of being the youngest CAs in India at 22 years of age.

He is driven by his zeal which made him venture into different sectors of business world. Known for his business acumen and an eye for detail, Kapil is an active angel investor with over 30+ investments to date.

He has a midas touch which is evident in the four startups where he had invested and then successfully exited as well as their angel investments which went on to raise subsequent VC rounds.